MCP Tool Reference Medium Risk

create_ticket

Create a new Zendesk ticket

Part of the Zendesk MCP server. Enforce policies on this tool with Intercept, the open-source MCP proxy.

zendesk-mcp Write

WHEN AI AGENTS USE THIS TOOL

AI agents use create_ticket to create or modify resources in Zendesk. Write operations carry medium risk because an autonomous agent could trigger bulk unintended modifications. Rate limits prevent a single agent session from making hundreds of changes in rapid succession. Argument validation ensures the agent passes expected values.

WHY ENFORCE A POLICY ON CREATE_TICKET

Without a policy, an AI agent could call create_ticket repeatedly, creating or modifying resources faster than any human could review. Intercept's rate limiting ensures write operations happen at a controlled pace, and argument validation catches malformed or unexpected inputs before they reach Zendesk.

RECOMMENDED POLICY

Write tools can modify data. A rate limit prevents runaway bulk operations from AI agents.

zendesk.yaml 
tools:
  create_ticket:
    rules:
      - action: allow
        rate_limit:
          max: 30
          window: 60

See the full Zendesk policy for all 6 tools.

DETAILS

Tool Name

create_ticket

Category

Write

MCP Server

Zendesk MCP Server

Risk Level

Medium

MORE ZENDESK TOOLS

update_ticket Write
Update fields on an existing Zendesk ticket
create_ticket_comment Write
Create a new comment on an existing ticket
get_tickets Read
Fetch the latest tickets with pagination support
get_ticket Read
Retrieve a Zendesk ticket by its ID
get_ticket_comments Read
Retrieve all comments for a Zendesk ticket

SIMILAR WRITE TOOLS ON OTHER SERVERS

create_table Airtable
Create a new table with fields
update_table Airtable
Update a table's name or description
create_field Airtable
Add a new field to a table
update_field Airtable
Modify an existing field
create_record Airtable
Add a new record
update_record Airtable
Modify an existing record

RELATED READING

FREQUENTLY ASKED QUESTIONS

What does the create_ticket tool do?

Create a new Zendesk ticket. It is categorised as a Write tool in the Zendesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_ticket?

Add a rule in your Intercept YAML policy under the tools section for create_ticket. You can allow, deny, rate-limit, or validate arguments. Then run Intercept as a proxy in front of the Zendesk MCP server.

What risk level is create_ticket?

create_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_ticket?

Yes. Add a rate_limit block to the create_ticket rule in your Intercept policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_ticket completely?

Set action: deny in the Intercept policy for create_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_ticket?

create_ticket is provided by the Zendesk MCP server (zendesk-mcp). Intercept sits as a proxy in front of this server to enforce policies before tool calls reach the server.

ENFORCE POLICIES ON ZENDESK

Open source. One binary. Zero dependencies.

VIEW ON GITHUB Full Zendesk policy →